Shipping policy

1. Shipping Methods and Delivery Time

Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
 

Delivery times are approximate and may vary based on the shipping address, product availability, and other factors beyond our control.

2. Shipping Rates
Shipping rates are calculated based on the weight and destination of your order. The rates will be displayed at checkout before you complete your purchase.

3. Order Processing Time
Orders are usually processed within 5-10 business days after payment is received. During peak seasons, processing times may be slightly longer.

4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on our website or through the designated carrier's website.

5. Customs Duties and Taxes
For international orders, customs duties, taxes, and fees may be applicable upon delivery. These charges are determined by the destination country and are beyond our control. The customer is solely responsible for any customs-related charges. Please ensure you are aware of your country's customs policies before placing an order.

6. Lost, Stolen, or Damaged Items
We are not responsible for any lost, stolen, or damaged items during transit or upon delivery. Any claims for lost, stolen, or damaged items should be made directly to the carrier in accordance with their policies and procedures.

7. Return to Sender
If a package is returned to us due to an incorrect or undeliverable address provided by the customer, we will not provide a refund.

8. Buyer's Responsibility
It is the buyer's responsibility to ensure the accuracy and security of the shipping address provided during the ordering process. We will ship to the address provided and will not be held liable for any discrepancies or errors in the shipping address.

9. Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team at valiantvillevv@gmail.com.